PRIVACY POLICY

Privacy Policy

Last updated: 3 February 2026

This Privacy Policy describes how HNT Automation LTD (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our website https://hntautomation.co.uk (the “Service”) and tells you about your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

  • Account – a unique account created for you to access our Service.
  • Company – HNT Automation LTD, Unit B Greenhill House, Thorpe Road, Peterborough PE3 6RU (registered office).
  • Cookies – small files placed on your device by a website, containing details of your browsing activity.
  • Country – United Kingdom.
  • Device – any device that can access the Service, such as a computer, mobile phone, or tablet.
  • Personal Data – any information that relates to an identified or identifiable individual.
  • Service – the website https://hntautomation.co.uk
  • Service Provider – any third-party company or individual employed by us to facilitate, provide, or analyse the Service.
  • Usage Data – data collected automatically when using the Service (for example, page visit duration, IP address).
  • You – the individual accessing or using the Service, or the company or legal entity on whose behalf that individual accesses or uses the Service.

Information We Collect

Personal Data

When you use our Service, place an order, or contact us, we may ask you to provide personally identifiable information including:

  • First name and last name
  • Email address
  • Phone number
  • Billing address (street, city, county, postcode, country)
  • Payment information (processed securely by Stripe — see Payment Processing below)

Usage Data

Usage Data is collected automatically and may include your device’s IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Service via a mobile device, we may automatically collect the type of device, your mobile device unique ID, your mobile IP address, your mobile operating system, and other diagnostic data.

Cookies and Tracking Technologies

We use Cookies and similar technologies to track activity on our Service and store certain information. We use:

  • Essential Cookies (Session) – required to provide the Service, authenticate users, and prevent fraud. Without these, the Service cannot function.
  • Cookie Consent Cookies (Persistent) – record whether you have accepted the use of cookies on our website. Managed by CookieYes.
  • Functionality Cookies (Persistent) – remember your choices (such as login details or language preference) to provide a more personalised experience.
  • WooCommerce Cookies (Session/Persistent) – manage your shopping cart and checkout session.

You can instruct your browser to refuse all Cookies or indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.

Payment Processing

We use Stripe to process payments on our website. When you make a purchase, your payment card details are collected and processed directly by Stripe. We do not store your full card details on our servers.

Stripe’s privacy policy can be found at: https://stripe.com/gb/privacy

Stripe may collect information necessary to process your payment, including your name, email address, billing address, and payment card details. This data is handled in accordance with Stripe’s own privacy policy and PCI DSS (Payment Card Industry Data Security Standard) requirements.

How We Use Your Personal Data

We may use your Personal Data for the following purposes:

  • To provide and maintain the Service, including monitoring usage.
  • To process your orders: to fulfil purchases, send order confirmations, invoices, and delivery updates.
  • To manage your account: to manage your registration and provide access to Service features.
  • To contact you: by email, telephone, or SMS regarding orders, updates, or informational communications related to services you have purchased or enquired about.
  • To provide customer support: to attend to and manage your requests and enquiries.
  • To send marketing communications: news, offers, and information about goods and services similar to those you have purchased or enquired about, unless you have opted out.
  • For business analysis: data analysis, identifying usage trends, and evaluating and improving our Service, products, and marketing.
  • For legal compliance: to comply with legal obligations, protect our rights, and prevent fraud.

Who We Share Your Data With

We may share your personal information in the following situations:

  • With Service Providers: including Stripe (payment processing), IONOS (website hosting), and CookieYes (cookie consent management), to operate and improve our Service.
  • For legal reasons: if required by law or in response to valid requests by public authorities (such as a court or government agency).
  • For business transfers: in connection with any merger, sale of assets, financing, or acquisition of all or part of our business.
  • With your consent: for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

Data Retention

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, tax records must be kept for 6 years under HMRC requirements), resolve disputes, and enforce our agreements.

Usage Data is generally retained for a shorter period, except when used to strengthen security or improve functionality.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at our operating offices and by our Service Providers. This means data may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ.

Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or country unless there are adequate controls in place.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your Personal Data.
  • Rectify inaccurate or incomplete Personal Data.
  • Erase your Personal Data (“right to be forgotten”).
  • Restrict the processing of your Personal Data.
  • Object to the processing of your Personal Data.
  • Data portability – receive your data in a structured, commonly used format.
  • Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, contact us using the details below. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us and we will take steps to remove that information.

Security of Your Personal Data

The security of your Personal Data is important to us. We use commercially acceptable means to protect your data, including SSL encryption on our website and PCI-compliant payment processing through Stripe. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • By email: contact@hntautomation.co.uk
  • By phone: 07770 149934
  • By phone (landline): +44 (0)1733 469615
  • By post: Unit 24, Benedict Square, Peterborough PE4 6GD